Frequently asked questions

1. How do I complete my order?

Use the various options to design the product according to your ideas. Use the "Preview" button to display a live preview of your order. You can then click on "Add to cart" and complete the order.

2. My breed cannot be found on the product page. What now?

We're sorry! We currently offer a selection of over 500 different breeds and coat colors and are constantly working to expand our selection. If your pet is still not there, we ask for your patience or refer you to one of our other products with an image upload function.

3. How long does shipping take?

Our current shipping time is 3-5 working days. There may be occasional delays at the shipping service providers that we cannot influence.

4. How are our products shipped?

All orders are sent insured and trackable via DHL. You will be notified by email as soon as your order has been shipped.

5. Where are our products made?

We attach great importance to quality. That is why all products are manufactured and shipped in Germany in compliance with the highest quality standards.

Do you still have any questions? Then contact us by email at